Hot Jobs

Customer Service Manager

Location:
Waikato
Type:
Permanent / Full Time
Reference:
274016

Gallagher Group is a leader in the innovation of Security, Animal Management, Fuel Systems and Contract manufacturing solutions. With Head Office based in Hamilton, Gallagher also has a global network of office and independent third-party distributors. We have an exciting opportunity within the Animal Management area for a Customer Services Manager!

In this role you will provide support to and develop a talented and busy customer services team, providing customers with smarter and simpler solutions to make farm life easier. This is a permanent opportunity where you can get stuck in and drive the customer service process in NZ.

For this role you will ideally have a background in Customer Service Management or have worked as a Senior Team Leader in a call centre-based environment. You will have the ability to hit the ground running, working with your team to provide support to a range of clients and customers regarding product queries, technical support and sales support. Utilising your strong leadership skills, you will be able to develop and grow the team, looking for new areas to improve team skills, develop capabilities and strategise in process improvement.

To be successful in this role you will ideally have the following attributes:

– Excellent communication skills
– The ability to build a positive and hardworking team environment
– A down to earth and approachable attitude
– Willingness to work alongside your team
– Initiative to think about the big picture
– Strong understanding of Customer Service Management
– Must have experience using SAP
– Solutions based focus

If you are eager to utilise your Customer Service Management skills, enjoy leading a team, and are keen to build a strong culture and develop customer service strategies, then apply now!

To apply for this position please contact Clio Hartdegen on clio.hartdegen@h2r.co.nz or visit our Hot Jobs at www.h2r.co.nz and refer to reference number #274016. All applications will be acknowledged by email. All applicants must reserve the right to work in New Zealand.

Apply Now