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Are you a customer-focused IT professional with solid ICT support experience and a drive to deliver great outcomes? We’re looking for someone with a proactive, can-do attitude to take ownership of front-line support and ensure staff receive timely, helpful assistance. You’ll be the go-to for resolving day-to-day issues, managing the service desk, and helping people get the most from their tech—so strong communication and a genuine interest in helping others is a must.
We’re after someone who knows their way around ICT support and thrives in a hands-on environment. If you have experience troubleshooting hardware, supporting end-users, and managing service desk systems, we want to hear from you. You’ll also liaise with external vendors, help train staff, and keep a clear log of what’s working (and what’s not). You’ll be a key part of improving service delivery and supporting a wider team that’s always looking to raise the bar.
Beyond the essentials, this is a growth role—offering opportunities to build skills in cloud infrastructure, networking, security, and vendor management. If you’re the kind of person who’s keen to learn, explore new tech, and grow your capability while being part of a supportive team, this could be the perfect next step in your IT career.
Key Aspects of the Role:

• Lead day-to-day ICT support and service desk operations
• Troubleshoot and resolve software, hardware, and systems issues
• Manage service desk workflows and knowledge base
• Liaise with vendors and escalate issues when needed
• Assist with hardware provisioning and device management
• Contribute to cloud, networking, and security projects over time

What We’re Looking For:

• Proven experience in ICT support roles (this is a must-have)
• A customer-first mindset with strong communication skills
• Confidence working directly with people across all levels of a business
• A positive attitude and willingness to pitch in and learn
• Solid organisational skills and attention to detail
• Interest in cloud, security, and infrastructure—experience here is a bonus

If this opportunity sounds of interest to you, please feel free to get in touch with Daniel.wharakura@h2r.co.nz