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Operations Support Deputy Manager

Location:
Wellington
Type:
Permanent / Full Time
Reference:
406754

H2R Consulting are recruiting the newly created role of Operations Support Deputy Manager. This role is to report to the Operations Manager and lead 6 staff within the Division.
  
This organisation prides itself in providing market leading testing and quality control services across NZ to the NZ public. They play an integral role in keeping us as safe as possible every day. They do this via various quality control and testing services.

Main purpose: To oversee and manage testing and the front counter services (of this specific division), with a focus on delivering an exceptional customer experience.
  
Other key indicators / tasks:

  • Manage the day-to-day operational support for the business related to testing / quality control and Front Office services.
  • Provide support and advice on business process and policy matters as required.
  • Champion Company Vision, Values, and Strategy
  • Acts positively in role of change agent
  • Fully implement the Performance Planning System.
  • Support the business by leading change in testing and service initiatives to improve the quality of service provided to the business.
  • Contribute to the identification and development of innovative initiatives that enhance the customer experience and the effectiveness and efficiency of the business.
  • Support account management with required government department.
  • Manage the investigation and resolution of customer claims and complaints.
  • Prepare the monthly and quarterly management reporting of trends, opportunities, key risks and recommended.

  
Required:

  • At least 5 years’ relevant work experience
  • At least 3 years in a leadership role managing a team
  • Competent at developing and managing/achieving budgets
  • Experienced at managing commercial contracts
  • Relevant tertiary qualification (preferred)

This position is Fixed Term until 1 August 2022
  
If this sounds interesting, challenging enough, and you believe you are well matched please contact me as soon as possible. I will be submitting profiles as I meet them (if appropriate). Mike.healy@h2r.co.nz 021 337 598

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