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Senior Service Designer

Permanent / Full Time

We’re looking for Lead and Senior Designers to join a newly created team dedicated to bridging the gap between insights and delivery. This is an exciting opportunity to use your design, research and problem-solving skills to make a difference to the lives of New Zealanders.
As a Lead or Senior Designer you’ll be participating and leading user research, insight definition, ideation and experimentation activities. You will work on a range of opportunities that support transformative service change for all New Zealanders. You will be responsible for senior stakeholder engagement as you share the opportunities you discover and provide design advice and guidance. You’ll be contributing beyond just research and ideation – you will translate the opportunities into tangible actions and builds partnerships with senior leaders, enabling them to turn customer insights into action to deliver improved customer experiences.
You’ll have demonstrated experience in unpacking complex problems through human centered design methods and have a range of tools in your toolkit to utilise. You will have led design activities, implemented frameworks and have proven examples of ideas and solutions for delivery. You will be a confident communicator who can clearly articulate ideas and guide others through the design process and have experience coaching or mentoring others in design practice.

To apply for this position, hit the Apply Now button or visit and refer to vacancy no. 310830. For further information please contact Paul Hodder on 04-499-9471. You must be eligible to work in New Zealand.

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