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Senior Service Desk Analyst

Permanent / Full Time

A trusted NZ widely known Organisation is building an internal Level 1 Service Desk team with a focus on timely and quality support and is seeking a Senior L1 Service Desk Analyst to support the team with process and quality improvement.

As the front facing contact point for technology support, you will work within a wider team to support different branches based throughout New Zealand.

Working within an Azure environment that has technology teams including Developers, Cloud Engineers, System Engineers, and Desktop Support Analysts you will have the opportunity to gain wide technology exposure with internal pathways to progress your career.

Technical Experience Required:

  • Active Directory
  • Intune
  • TeamViewer
  • Ticketing system experience
  • O365 Admin experience
  • Certifications and/or relevant qualification

What Makes This Role Senior?

As the Senior Service Desk Analyst, you will act as the bridge between the leadership team and Service Desk Analyst team with a focus on process improvement, feedback on quality of service provided, escalating tickets, training staff, maintaining & updating knowledge articles, and ensuring support is provided in a timely and quality way.  

This role is still technically hands on and will offer both technical upskilling and the ability to develop Service Management/Leadership experience.

Benefits for you?

  • Development pathway
  • Hybrid working
  • Ability to support and improve internal technology environment
  • Supportive leadership team
  • Competitive salary

This Organisation is seeking passionate people with clear communication skills and a genuine desire to grow and develop their skillset. If you do not have experience with all the technologies listed, I still want to hear from you.

For more information apply today or phone Jaymin Southee on 044999471 or email

Apply Now