Hot Jobs

Bula! We have a fantastic opportunity for an experienced ICT Technical Operations Manager to join a growing ICT business experiencing rapid growth.

Reporting to senior management team you will be leading a team of 30 employees, including three team leaders across Service Desk, Projects, and Product Aftercare.

This pivotal role oversees ICT strategy, project delivery, service management, and operational compliance to ensure exceptional customer service, efficiency, and adherence to industry standards.

The core role requirements are as follows:

• Strategic Leadership & Business Transformation
• Own the P&L – lead the Technical Services Department with full financial accountability, driving profitability and long-term sustainability.
• Design the future – build and execute a bold 3-year strategic roadmap, introducing new high-margin recurring services (Managed Services, Cloud Support, Cybersecurity and more).
• Connect the business – collaborate across Sales, Retail, and Procurement to unlock new commercial opportunities that amplify company-wide revenue.
• Operational Excellence & Efficiency – develop and manage world-class KPIs across quality, utilisation, margins, and customer satisfaction.
• Optimise performance – embed global best practices (ITIL, process optimisation, workflow automation) to streamline operations across break-fix and project teams.
• Lead across Fiji – implement systems and structures to coordinate geographically dispersed teams, ensuring consistent service excellence across all sites.
• Brand Excellence & Customer Engagement -represent the department with confidence, credibility, and professionalism across all top-tier clients and stakeholders.
• Own the customer experience – manage expectations, lead high-level escalations, and champion customer insights to continuously refine the service offering.
• Team & Capability Development – map future skills requirements, drive certification programmes, and recruit strategically to support emerging service lines.
• Shape a performance culture – foster accountability, engagement, and excellence across the technical workforce.

The preferred candidate will have the following skills and experience:

• 5+ years in senior Operations, Technical Services, or Service Delivery leadership
• Proven experience with P&L ownership and transforming a technical cost centre into a profitable business unit
• Demonstrated success launching new service lines (Managed Services, IT Outsourcing, etc.)
• Strong commercial acumen—budgeting, forecasting, and margin optimisation.
• Executive-level communication skills and strong stakeholder presence
• Deep knowledge of global best-practice service frameworks (ITIL, Six Sigma, etc.)
• Experience managing geographically dispersed technical teams
• Bachelor’s degree in Business, Engineering, or IT is preferred.
• Certifications: ITIL, PMP, or relevant advanced technical credentials
• Experience working in a developing market or island nation environment will be an advantage.

Our client will offer a competitive salary package including base salary, accommodation allowance, company car and relocation to Fiji.

All candidates must be able to obtain a relevant background and medical checks to obtain a Fiji Work Visa.

Please contact Sharyn Saxby for a confidential conversation – sharyn.saxby@h2r.co.nz