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Permanent opportunity with a well-known insurance provider
Takapuna location with hybrid working once trained
Insurance cover, wellbeing benefits and development opportunities

About the role
Join a supportive and collaborative Insurance Service team where you’ll support customers across phone and digital channels, providing solutions, resolving issues and focusing on retention through a high-quality, empathetic service experience. You’ll regularly speak with customers who may be calling with concerns, so the ability to build rapport, problem-solve and remain resilient is key. Working across multiple systems, you’ll deliver accurate information, complete administration and ensure each interaction meets quality and compliance standards. This is a great opportunity for someone with strong customer service experience who enjoys a fast-paced environment, is technically confident, and takes pride in delivering great outcomes.

Benefits

• Life, trauma, income and health insurance cover
• Travel insurance discounts
• Annual wellbeing subsidy
• Additional leave benefits
• Annual health checks
• Bonus based on individual and business performance
• Ongoing training and development

Duties

• Support customers across phone, email and digital channels
• Resolve queries, complaints and policy-related requests
• Focus on customer retention and positive outcomes
• Navigate multiple systems to update records and provide accurate information
• Complete all call-related administration accurately and efficiently
• Meet KPIs across retention, call quality, customer satisfaction and productivity
• Contribute to team initiatives and continuous improvement

Skills & experience

• Previous customer service or contact centre experience preferred
• Resilient and confident handling challenging conversations
• Strong communication and problem-solving skills
• Technically confident and quick to learn new systems
• Highly organised with strong attention to detail
• Positive team player with a solutions-focused mindset

About the company/Culture
Join a well-known life insurance provider with a strong reputation for customer care. You’ll be part of a passionate and driven contact centre team where success is celebrated, development is encouraged, and customers come first. The team culture is fun, fast-paced, and focused on results without losing the human connection.

How to apply
To apply for this role or find out more, please visit our website at www.h2r.co.nz and refer to reference number 1021955. For further information please contact Kristen Burkett on 09 368 7300.  All applications will be acknowledged by email.