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About the opportunity

We’re working with a purpose-driven organisation seeking an experienced Team Leader to oversee a busy, high-volume customer support function. This is a great opportunity to lead a well-established team and play a key role in maintaining high service standards while driving continuous improvement.
  
Key responsibilities

• Lead and manage a team within a contact centre environment
• Act as the escalation point for complex customer enquiries
• Monitor daily operations, rostering, and performance metrics
• Coach and develop team members to achieve service targets
• Drive process improvements and enhance customer experience
• Support reporting, analysis, and operational planning

About you

• Proven experience leading teams in a high-volume or customer service environment
• Strong people leadership skills, with the ability to coach and develop others
• Excellent communication and stakeholder management capability
• Confident using systems and working with data/reporting
• Solutions-focused, with strong problem-solving and decision-making ability

What’s on offer

• Permanent opportunity with a collaborative and supportive team
• Competitive salary package
• Hybrid working arrangements available with two days’ work from home

Apply now

If you’re an experienced people leader looking for your next step, we’d love to hear from you. Apply today or reach out for a confidential discussion.