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About the opportunity
We’re looking for an Applications Analyst with practical Dynamics 365 and Power Platform experience to join a collaborative Applications team within a Crown agency.

You’ll support a well-maintained Dynamics 365 Customer Service platform used by the call centre to manage interactions. The platform primarily uses low-code/no-code solutions, giving you the opportunity to combine ongoing support with configuration, automation and smaller development improvements.

What you’ll be doing

• Maintaining and configuring Dynamics 365 Customer Service, including forms, workflows and Dataverse.
• Building and improving Power Automate workflows and Power Apps solutions.
• Troubleshooting platform issues and supporting users.
• Delivering smaller enhancements from initial requirements through to production.
• Managing solutions across environments through controlled releases and deployments.
• Supporting integrations, reliable data movement and data quality improvements.

What you’ll bring

You may have a couple of years’ relevant experience and be ready to take greater ownership within a supportive team. The key is hands-on experience configuring and supporting Dynamics 365 and Power Platform beyond using the CRM as an end user.
We’re particularly interested in:

• Practical Dynamics 365 configuration and administration experience.
• Experience with Dataverse, Power Automate, Power Apps and workflow automation.
• An understanding of the software development lifecycle and moving solutions safely into production.
• Confidence troubleshooting issues and seeing changes through from start to finish.
• Clear communication skills and a friendly, collaborative approach.

If interested, please apply or for a confidential chat email torban.otway@h2r.co.nz or email torban.otway@h2r.co.nz