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Reporting directly to the CEO, you will be responsible for driving a high-performing services organisation that delivers exceptional outcomes for enterprise and government clients while contributing to the company’s broader business strategy.

Your core day to day responsibilities will include:

• Own the Services Division budget, revenue targets, and gross margin outcomes
• Establish and enforce service delivery frameworks, including SLAs, escalation protocols, and resource scheduling.
• Drive consistency, efficiency, and quality across managed services, professional services, and helpdesk/support functions.
• Build and maintain strong vendor and partner delivery relationships.
• Lead, mentor, and manage a team of technical and support professionals.
• Ensure enterprise and government clients consistently receive contracted service levels.
• Own service escalations and act as the senior point of accountability for major accounts.
• Identify and develop opportunities to increase recurring managed services revenue.

What We’re Looking for to be successful in this role:

• 8 to 15 years of experience in IT services, managed services, or technology delivery.
• Demonstrated success managing a services P&L with accountability for financial outcomes, not just service delivery.
• Experience leading technical teams of 15+ people, with a reputation for fair, firm, and effective leadership.
• Strong financial acumen with the ability to read, build, analyse, and improve a services P&L.
• Operational discipline with experience implementing service delivery frameworks such as ITIL or equivalent.
• Commercial awareness and understanding of how technology services are priced, scoped, and contracted.
• Background working within a technology integrator, managed services provider (MSP) or IT solutions environment.

Personal Attributes We are looking for a leader who:

• Demonstrates high integrity and leads by example.
• Is a confident communicator, equally comfortable engaging with the CEO, clients and frontline staff.
• Brings fresh market perspectives and constructively challenges conventional thinking.
• Is self-directed, highly accountable, and focused on delivering measurable outcomes.
• Thrives in a dynamic environment and takes ownership of results.