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We have an exciting opportunity for an experienced HR Services Manager to step into a greenfields role where you can build, shape, and elevate how HR services are delivered across a large, complex organisation. This is your chance to establish robust systems, embed best-practice processes, and lead a high-performing HR services function in a fast-paced and evolving environment. With significant investment in People & Culture, our client is seeking someone who thrives on creating structure, consistency, and scalable HR solutions.

The opportunity
This is a highly visible leadership role where you’ll take ownership of the HR services function, ensuring the seamless delivery of core HR processes, systems, and policies. You’ll lead a small team, partner closely with senior leaders, and drive operational excellence through well-designed, fit-for-purpose frameworks.

You’ll play a key role in strengthening HR infrastructure — from systems and data integrity through to policy governance and service delivery enabling the wider business to operate effectively and confidently.

In this role, you will:

• Lead, mentor, and develop a small HR services team, building capability, consistency, and a strong service mindset
• Own and continuously improve end-to-end HR service delivery, including contracts, onboarding/offboarding, employee lifecycle processes, and payroll inputs
• Drive the optimisation and integration of HR systems (HRIS), ensuring data accuracy, reporting capability, and user adoption
• Establish, review, and maintain HR policies and frameworks, ensuring alignment with New Zealand employment legislation and organisational needs
• Design and embed efficient, scalable processes that enhance the employee and leader experience
• Act as the subject matter expert for HR services, providing trusted advice and ensuring compliant, high-quality delivery
• Partner with HR Business Partners, Payroll, and leadership teams to align HR services with broader organisational strategy
• Champion continuous improvement, identifying opportunities to streamline workflows and lift operational performance

About you
You are an experienced HR professional with a strong background in HR services, operations, or shared services environments. You bring a systems and process mindset, with a proven ability to build and optimise HR frameworks that are practical, scalable, and aligned to business needs.
You’re a confident people leader who enjoys developing others and creating a high-performing, customer-focused team. You’re equally comfortable getting into the detail while keeping a strategic lens on how HR services can evolve.

You will bring:

• Strong experience across HR systems (HRIS), processes, and service delivery models
• Proven leadership capability, with experience managing and developing HR coordinators or specialists
• Solid understanding of New Zealand employment legislation and policy frameworks
• A continuous improvement mindset, with the ability to simplify complexity and drive efficiency
• Strong stakeholder engagement skills, with the confidence to influence and build trust at all levels

Ready to apply? Visit www.h2r.co.nz and refer to ref 1033642, or contact El Ferreira on 09 368 7300 or eloah.ferreira@h2r.co.nz for a confidential discussion.
All applicants must have the right to live and work in New Zealand.