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We require an experienced, specialist Service Designer with deep knowledge and experience in;

• Service design and customer-centred design
• User research and insight synthesis
• End-to-end journey mapping and service blueprinting, including confirming key personas
• Stakeholder engagement, facilitation and communication
• Customer-centred operating model design
• Inclusive, evidence-based design practice

to deliver service model design, customer journey including journey phases, high level actions, needs and expectations, pain points and touch points. You will also create a  Service Blueprint, customer journey, front stage services and back stage functional services, a Service Catalogue and provide customer and service design inputs into the target model.

To apply for this position, hit the Apply Now button or visit www.h2r.co.nz and refer to vacancy no. 1249817. For further information please contact Paul Hodder on 04-499-9471. You must be eligible to work in New Zealand.