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• Permanent full-time role with 5 weeks annual leave and other benefits
• Varied, hands-on work with exposure across business operations
• Supportive team and the chance to contribute to community-focused initiatives

We’re seeking an experienced Team and Customer Support professional to join a busy, community-focused organisation based in Tāmaki. This is a hands-on role combining reception, customer service and administration support, ensuring daily operations run smoothly across two office locations. If you’re organised, approachable and thrive in a varied environment, this could be the ideal opportunity for you.
  
About the position:

• Manage the daily operation and presentation of front desk and reception area
• Answer inbound calls, resolve customer enquiries where possible and transfer calls appropriately.
• Provide administrative support to leadership and wider teams to ensure efficient operations.
• Coordinate meetings, hui and events, including room preparation and catering arrangements.
• Assist with general office management tasks, including oversight of access and health & safety requirements.
• Support fleet coordination, servicing and safety checks.
• Maintain accurate records, complete follow-ups and update internal systems.
• Liaise with internal staff, community members and external stakeholders to support effective communication.

About you:

• Proven experience in reception, administration or a similar customer-facing support role.
• Strong organisational skills with the ability to manage competing priorities.
• Confident handling a wide range of enquiries from diverse stakeholders.
• Professional communication skills, both written and verbal.
• Proactive, solutions-focused and able to remain calm under pressure.
• Intermediate Microsoft Office skills and experience using CRM systems (desirable).
• Culturally aware, empathetic and adaptable.

What’s on offer:

• Permanent full-time opportunity.
• A varied and hands-on role with broad exposure across business operations.
• 5 weeks annual leave and other benefits.
• Supportive and collaborative team environment.
• The opportunity to contribute to meaningful, community-focused work.

How to apply
To apply for this role or find out more, please visit our website at www.h2r.co.nz and refer to reference number 1023607